Current Students

Â鶹AV Account and Password

When will my account be active?

If you have fully registered, your Â鶹AV student account should be active 30 days before your first class begins.

Where to start

Your first login should be done at . Continue reading for important information about your username and password.

What Is my username and/or email address?

Your username is the same for all Â鶹AV online systems. Read below for how your access changes as you move through your experience at Â鶹AV.

  • Applicants
    You have a username only until you are accepted, you do not have an email address yet. Your UserID will have been provided to you via email during the application process and the format will be similar to this studentID@student.vcc.ca (e.g. 000123456@student.vcc.ca). MFA setup will happen at this stage, please see the top of this page for information about MFA.
  • Students
    Your UserID remains the same and is active for 3 years after your last class at Â鶹AV. Once 3 years have passed, you will no longer have access to Â鶹AV’s electronic systems. If you have any inquiries about your past activity or student records, you will need to call the college and speak to the relevant department at 604.871.7000.
  • Alumni
    Your UserID remains the same and is active for 3 years after your last class at Â鶹AV. Once 3 years have passed, you will no longer have access to Â鶹AV’s electronic systems. If you have any inquiries about your past activity or student records, you will need to call the college and speak to the relevant department at 604.871.7000.

***Note – when logging-on to a Â鶹AV computer on campus, you only need your student ID and current password, the @student.vcc.ca portion of your UserID is not required.

Password rules

Â鶹AV requires the following elements in passwords:

  • Password length of minimum 13 characters 
  • Must contain upper- and lowercase letters
  • Must include at least one number
  • Must include a special character (e.g. ! # $ % …) 
  • Must not contain account holder's first or last name 
  • Must not be one of the passwords previously used  

Resetting Your Password

Â鶹AV provides a fast and simple way to reset your password while protecting your identity. It is available to Applicants, Students and Alumni who left Â鶹AV less than 3 years ago. Please visit to reset your password.

Getting More Help

Â鶹AV Offers several ways to get help, either using self-help tools or through the Â鶹AV Help Desk:

  • Virtual Assistant
    Our Online Assistant has in-depth knowledge of many topics of interest to students and can help you with your IT inquiries.  You can find it in several places;
  • Â鶹AV Help Desk
    The Â鶹AV Help Desk can be reached using the following information and hours
    • Fall/Winter/Spring (until June 30th each year)

      Monday to Thursday – 7:30 a.m. to 8 p.m.
      Friday – 7:30 a.m. to 4:30 p.m.
      Saturday – 8:30 a.m. to 4 p.m.
      Sundays and Statutory Holidays – Closed

    • Summer (July and August only)

      Monday to Friday – 7:30 a.m. to 4:30 p.m.
      Saturdays, Sundays and Statutory Holidays – Closed

    • Contact Information

      Email: helpme@vcc.ca
      Call: 604.443.8700

When will my account be active?

Your account should be active on your first day of employment. 

Where to start

Your first login should be done at . Continue reading for important information about your username and password.

Which login ID do I use?

Almost all Â鶹AV systems now use Microsoft Entra authentication. Your username, in most cases, will be userid@vcc.ca (e.g.jsmith@vcc.ca) but sometimes, like when logging on to a computer, your username will simply be your userID (e.g. jsmith). Your department and onboarding training will be able to advise you on which format to use and when.

What is my email address?

Your email address is formatted as first initial plus last name (e.g., rcochrane@vcc.ca). Employees with more common names may get email addresses that include additional letters from their first name (e.g. John Smith may be johsmith@vcc.ca)

What is my password?

Your first-time password is provided to you by your manager.

Password rules

Â鶹AV requires the following elements in passwords: (applies to staff and students)

  • Password length of minimum 13 characters 
  • Must contain upper- and lowercase letters
  • Must include at least one number
  • Must include a special character (e.g. ! # $ % …) 
  • Must not contain account holder's first or last name
  • Must not be one of the passwords previously used

Resetting Your Password

Â鶹AV provides a fast and simple way to reset your password while protecting your identity. Please visit to reset your password.